Total372
Open54
In Progress29
Resolved275
Escalated12
Closed2
Filters
Status: Escalated ×
Sentiment: Negative ×
Vertical: Beverages ×
| ID | Customer | Vertical | Category | Shop/Outlet | Status | Priority | Sentiment | SLA Status | Agent | Created | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| GF-2026-0372 | Fatima Noor +92 321 4567890 |
Retail | Product Quality | Gourmet Gulberg | Escalated | High | ● Negative | Breached | Ali Raza | 22 Apr, 10:42 AM | |
| GF-2026-0371 | Bilal Ahmed +92 300 9876543 |
E-commerce | Delivery & Logistics | Online Store | Open | Medium | ● Neutral | At Risk (15m) | Unassigned | 22 Apr, 10:38 AM | |
| GF-2026-0370 | Ayesha Siddiqui +92 333 1122334 |
Ice Cream | Product Quality | Gourmet MM Alam | Resolved | Low | ● Positive | Met | Sara Khan | 22 Apr, 10:30 AM | |
| GF-2026-0369 | Hassan Rauf +92 312 5544332 |
Beverages | Product Quality | Gourmet Johar Town | Escalated | Critical | ● Negative | Breached (2h) | Team Lead | 22 Apr, 10:25 AM | |
| GF-2026-0368 | Zainab Asif +92 345 8877665 |
Merchandise | Pricing & Billing | Gourmet DHA | In Progress | Medium | ● Neutral | Met | Usman Tariq | 22 Apr, 10:18 AM | |
| GF-2026-0367 | Omar Farooq +92 301 2233445 |
Distributors | Delivery & Logistics | Warehouse Lahore | Open | High | ● Negative | At Risk (42m) | Unassigned | 22 Apr, 10:10 AM | |
| GF-2026-0366 | Amna Tariq +92 322 9988776 |
Retail | Customer Service | Gourmet Bahria Town | Resolved | Low | ● Positive | Met | Fatima Khan | 22 Apr, 09:55 AM | |
| GF-2026-0365 | Kamran Shahid +92 311 6655443 |
E-commerce | Delivery & Logistics | Online Store | In Progress | High | ● Negative | At Risk (18m) | Ali Raza | 22 Apr, 09:40 AM | |
| GF-2026-0364 | Sadia Rehman +92 340 1122009 |
Ice Cream | Hygiene & Cleanliness | Gourmet F-7 Islamabad | Escalated | Critical | ● Negative | Breached | Team Lead | 22 Apr, 09:20 AM | |
| GF-2026-0363 | Tariq Mehmood +92 315 7766554 |
Beverages | General Inquiry | Gourmet Blue Area | Resolved | Low | ● Positive | Met | Sara Khan | 22 Apr, 09:05 AM |