Total Outlets
45
Outlets with Alerts
3
Avg Complaints/Outlet
8.3
Best Performing
Gourmet Gulberg
Lahore
Total
34
Resolved
24
Pending
10
Avg TAT: 2.1h
↑ 15%
Expired products: 6 cases
Gourmet MM Alam Road
Lahore
Total
22
Resolved
19
Pending
3
Avg TAT: 1.5h
↓ 8%
Gourmet DHA Phase 5
Lahore
Total
18
Resolved
16
Pending
2
Avg TAT: 1.8h
↓ 12%
Gourmet Johar Town
Lahore
Total
41
Resolved
25
Pending
16
Avg TAT: 3.2h
↑ 22%
Staff behavior: 8 cases
Gourmet Model Town
Lahore
Total
15
Resolved
13
Pending
2
Avg TAT: 1.3h
↓ 5%
Gourmet Bahria Town
Lahore
Total
12
Resolved
11
Pending
1
Avg TAT: 1.1h
↓ 18%
Gourmet F-7 Islamabad
Islamabad
Total
28
Resolved
20
Pending
8
Avg TAT: 2.4h
↑ 6%
Delivery delays: 5 cases
Gourmet Blue Area
Islamabad
Total
19
Resolved
17
Pending
2
Avg TAT: 1.7h
↓ 10%
Online Store
E-commerce
Total
95
Resolved
67
Pending
28
Avg TAT: 2.8h
↑ 9%
Delivery delays: 18 cases
Area-Wise Performance
| Area | Shops | Complaints | Resolved | SLA % | Sentiment | Area Manager | |
|---|---|---|---|---|---|---|---|
Gulberg/MM Alam |
8 | 67 | 52 | 82% | -0.12 | Farhan Ali | → |
DHA/Cantt |
12 | 45 | 40 | 91% | +0.24 | Sana Iqbal | → |
Johar Town/Model Town |
6 | 89 | 58 | 68% | -0.35 | Usman Khan | → |
Bahria Town |
4 | 23 | 21 | 95% | +0.41 | Amna Shah | → |
Islamabad (All) |
10 | 54 | 42 | 79% | +0.05 | Bilal Tariq | → |
Rawalpindi |
5 | 38 | 28 | 74% | -0.18 | Kashif Rehman | → |