Complaint Categories & Sub-Categories
Configure complaint taxonomy, SLA targets, and AI auto-tagging rules
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Expired Product
34
AI
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Foreign Object
12
AI
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Bad Taste/Smell
28
AI
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Packaging Damage
18
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Wrong Product
22
AI
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Temperature Issue
10
AI
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Late Delivery
38
AI
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Wrong Address
15
AI
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Missing Items
22
AI
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Damaged During Transit
14
AI
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Customer Service
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Pricing & Billing
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Hygiene & Cleanliness
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General Inquiry
Business Verticals Configuration
Manage business units, channels, and agent allocation
Retail
Physical store operations
Outlets
45
Agents
12
Campaigns
3
Channels:
Phone
IVR
WhatsApp
Walk-in
Beverages
Beverage distribution & retail
Outlets
45
Agents
8
Campaigns
2
Channels:
Phone
IVR
WhatsApp
Ice Cream
Ice cream shops & parlors
Outlets
30
Agents
6
Campaigns
2
Channels:
Phone
IVR
Social Media
Merchandise
Gift & merchandise line
Outlets
10
Agents
4
Campaigns
1
Channels:
Phone
Email
E-commerce
Online platform & delivery
Outlets
1
Agents
15
Campaigns
5
Channels:
Phone
Email
Chat
WhatsApp
Social Media
Distributors
Wholesale & distribution
Outlets
0
Agents
5
Campaigns
1
Channels:
Phone
Email