1
Call Classification
Complaint
Issue requiring resolution
Query
Information request
Feedback
Suggestion or appreciation
2
Customer Information
Returning customer detection: Enter phone number to auto-populate details and view complaint history.
3
Classification & Categorization
Retail
Beverages
Ice Cream
Merchandise
E-commerce
Distributors
Critical
Immediate action
High
4 hours
Medium
8 hours
Low
24 hours
4
Complaint Details
Drop images, receipts, or recordings here
or click to browse
5
Assignment & Routing
AI Smart Routing enabled — complaints auto-assigned based on category, vertical, agent workload, and skill matching.